Zaro prepares. Your team decides.
Zaro is the AI assistant built into FieldGenius. Three capabilities — Zaro Office, Zaro Tech, and Zaro Voice — help your team understand and prepare work, document in the field, and capture incoming customer calls. Your people stay in control of every decision.
Zaro prepares the work — it doesn't run the business on its own. Your team decides with confidence.
Zaro works alongside your whole team
Zaro Office helps the people who plan the work. Zaro Tech helps the people who do the work. Zaro Voice handles the conversations that bring in the work.
Zaro Office
For owners, dispatchers, and office teams
Zaro Office helps the office understand and prepare work — so dispatchers and owners can plan the day, assign the right technicians, and stay ahead of problems.
What Zaro Office can help prepare
Zaro Tech
For technicians in the field
Zaro Tech helps technicians understand job context, document their work, troubleshoot, and prepare recommendations — so they spend less time on paperwork and more time on the work.
What Zaro Tech can help with
The technician remains responsible for safety, diagnosis verification, repair decisions, final documentation, and customer-facing conclusions. Zaro Tech prepares context — it doesn't replace technician judgment.
Zaro Voice
For incoming customer conversations
Zaro Voice answers incoming calls naturally, captures service requests, and carries the context into your CRM pipeline and office workflow.
Every call can become organized work.
Zaro Voice brings natural conversation into FieldGenius, helping service businesses capture customer needs, organize incoming demand, and carry the context into the office workflow.
For contractors and service companies, Zaro Voice works as an AI phone assistant and virtual receptionist for service calls. It can capture the service request, help cover missed and after-hours calls, prepare call summaries and transcripts, and hand the conversation to a person when needed. Your team reviews the resulting context before work moves forward.
Talk naturally. Zaro keeps up.
Callers can explain problems naturally, interrupt, provide additional context, answer follow-up questions conversationally, ask questions, and change or clarify what they previously said.
No phone-tree scripts. Just a conversation.
Zaro retains context throughout the conversation and transparently identifies itself as the company's virtual assistant.
ABC Plumbing
(518) 555-1234
Zaro
Caller
Zaro
From customer call to organized work
Every step in the flow — from the moment a customer dials your business number to the office converting the request into work.
Customer Call
A customer dials your business number
Business Phone Number
The call routes through your FieldGenius number
Zaro Voice
Zaro answers naturally and identifies itself
Customer / Lead Match
Zaro checks for an existing customer record
Service Request
Zaro captures the issue with trade-aware questions
Call Summary
A structured summary is prepared for the office
Office Review
Your team reviews the summary and decides next steps
Estimate / Job / Follow-Up
The office converts the request into work
Built for service-business calls
Zaro can hand the conversation to a person
When a call needs a human, Zaro transfers the conversation — and the context — to your team.
Transfer to Office
Zaro hands the call to a person in the office
Connect to Team Member
Zaro connects the caller to a specific team member
Needs Review
Zaro flags the conversation for office review
Zaro handles the conversation. Your team stays in control.
Zaro prepares work and handles conversations — but it never makes sensitive business decisions on its own. Your people approve every estimate, discount, and dispatch.
Zaro does not:
- Change prices or approve discounts
- Approve estimates or invoices
- Merge customer records
- Dispatch technicians without controls
Your team:
- Reviews every call summary
- Approves every estimate
- Decides on follow-ups and dispatch
- Stays in control of every decision
Zaro prepares an option. Your team approves it.
Zaro drafts the work — a summary, a recommendation, a follow-up — and a person reviews and sends it. Nothing goes out on its own.
Zaro prepares
Zaro pulls the job context and drafts a summary, recommendation, or next step.
Your team reviews
A dispatcher or technician reads the draft and makes any changes.
Your team decides
With one tap, your person approves and sends it. Zaro never decides for you.
Based on the photos and notes from today's visit, the rooftop unit's belt shows wear beyond spec. Zaro drafted a replacement recommendation with parts and labor estimates, ready for your review.
Your team approves every recommendation Zaro prepares.
What Zaro is — and what it isn't
Zaro is
- Prepares work for your team
- Built into the FieldGenius platform
- Helpful for office, field, and incoming calls
- Always under human review before anything goes out
✕ Zaro isn't
- An autopilot that runs the business on its own
- A replacement for your dispatchers or technicians
- A way to make decisions without your team
- A separate tool you have to buy and connect
Put Zaro to work alongside your team
Start your free trial and see how Zaro prepares the work — while your team decides.
15- or 30-day free trial · No payment method required